Our company has established the following privacy policy, which outlines how we use and manage personal information when providing customer services.
Acquisition of Personal Information
We will acquire customers’ personal information through legal and fair means, including:
- Inquiries made via our website, telephone, fax, or email.
- Application forms completed by customers or verbal communication from customers.
Use of Personal Information
In principle, the personal information provided by customers will be used within the following scope:
- Customer registration for orders and reservations via telephone or email.
- Sending emails, event notifications, and promotional information as part of customer service.
- Business-related communication with customers.
Even if the usage exceeds the above purposes, we may use personal information without customer consent in the following cases:
- When required by law.
- When necessary to protect an individual’s life, body, or property, and it is difficult to obtain customer consent.
- When particularly necessary to improve public health or promote the healthy growth of children, and obtaining customer consent is difficult.
- When cooperation with national or local government agencies or their entrusted parties is required for legal duties, and obtaining customer consent may impede the execution of such duties.
Management of Personal Information
We will take necessary and appropriate measures to manage access to personal information, including:
- Restricting the removal of personal information from our company.
- Implementing firewalls to prevent unauthorized external access.
We will not disclose customers’ personal information to third parties unless one of the following conditions is met:
- Customer instruction or consent.
- Reasonable requests from investigative authorities regarding criminal cases.
- Requests from public institutions with legitimate legal authority.
Correction of Personal Information
If a customer requests a correction, addition, or deletion of their personal information due to inaccuracies, we will promptly investigate within the scope necessary to fulfill the intended use and make corrections as needed, notifying the customer of the results.
Changes to the Privacy Policy
If there are any changes to our privacy policy regarding the acquisition, use, management, or correction of personal information, we will notify customers via the internet.
5 Star Medical Club
CANCELE POLICY
Changes and cancellations after making a reservation will incur an additional cancellation fee.
Cancellation fees based on the reservation date:
- 7 days prior (same day of the previous week): 15%
- 3 days prior: 30%
- 2 days prior: 50%
- 1 day prior to the same day: 100%
